Technology Services
For more information on PPD's post-approval technology services, please choose an option from the drop-down box below.
Interactive Voice Response (IVR) and Interactive Web Response (IWR) Systems
Interactive voice response (IVR) and interactive Web response (IWR) systems are technologies that allow a computer to detect voice and/or keypad inputs or gather data through a Web-based system.
PPD is a leading provider of IVR and IWR systems. Since 1997, we have custom-designed, coded and individually validated more than 400 systems worldwide, supporting more than 40,000 sites and 300,000 patients.
Clients benefit from our broad experience and innovative IVR and IWR technology:
- Our quick and efficient system development enables us to reduce deliverable timelines significantly.
- We offer reliable system availability with a production environment that doesn’t run above 50 percent of capacity. We also have a disaster recovery plan that is tested regularly and proves a complete availability at our disaster recovery site in less than 30 minutes.
- Our comprehensive reports cover the current status as well as trends and projections.
- We track inventory from bulk supply packaging and ordering through final destruction.
- Our dedicated global technical support desk is available around the clock.
Innovative IVR and IWR Solutions
We helped design and develop the global clinical supplies management system, which is fully integrated with our IVR and IWR systems. That allows these systems and global clinical supplies teams to manage study inventory for clients precisely.
Also, our systems are fully integrated with our paper and electronic data capture (EDC), clinical trial management and biostatistics’ real-time analysis as well as external vendor or client data management, lab and clinical supplies systems. That ensures our clients have access to full study progress information, thus enhancing their decision-making capabilities.
Single Place to View Study Information
Our IVR and IWR system reports can be incorporated with data from vendors and other PPD services to provide a single location to view key study information. That enhances efficiencies and provides the project team and client invaluable opportunities to address study challenges and successes proactively.
Electronic Data Capture (EDC) | Adverse Event Adjudication
IVR and IWR Systems | IVR and IWR System Services
