Global Medical Communications
Our global medical communications team is passionate about improving patient health and providing quality medical information management to our clients and their customers as demonstrated by:
- More than 90 percent of our clients renew their contracts year-over-year
- We have at least a 10-year relationship with more than 25 percent of our clients
- In recent years, we expanded our services globally to better serve our clients
Proven Global Medical Communications Experience
The PPD team is dedicated to helping you navigate unique regulatory and compliance requirements to ensure successful execution of your medical communications objectives. Our expertise is built on a 20-year track record of success in medical information and safety contact center services.
The PPD medical communications team has:
- Managed more than 12 million medical information inquiries
- Documented more than 750,000 adverse events and product complaints
- Supported more than 95 product launches
Comprehensive Medical Communications Services Customized to Meet Your Needs
Medical Information Inquiry Management
PPD leverages its around-the-clock professional contact center to field your customers’ drug and device inquiries and provide patient education and troubleshooting.
Adverse Event and Product Quality Complaint Management
Our experienced team recognizes adverse event and product quality complaints, and documents them according to your established procedures and local regulatory and safety requirements.
Marketing Program Support
We promote strong relationships and product loyalty by providing compliant and consistent communications to your valued customers.
REMS Support
Leveraging PPD’s proprietary REMS platform, we offer patient and stakeholder education and inquiry management integrated with PPD’s expert epidemiology and associated teams.
Product Recall and Crisis Management
PPD’s professional contact center manages product recall and crisis support calls, planned and unplanned. Our team is prepared to provide assistance with media events and other spikes in call volume.
Clinical Trial Support
We facilitate clinical trial recruitment by providing patient and physician referrals to active clinical trials. As your medical communications partner, we also assist in educating potential patients by providing product and study protocol information.
Comprehensive Technology Suite and Innovative Tools
Our state-of-the-art tools and processes are customizable and can be easily integrated with your existing systems. We can leverage our proprietary medical information tracking application (MITA) database for your program or use your systems.
