Product Support

Our experience and focus on quality and customer service helps you cultivate customer loyalty and ensure regulatory compliance. PPD has delivered successful management of more than 600 marketed products across a wide range of therapeutic areas. Our professional contact center provides seamless product support for pharmaceutical and biotech companies and their internal and external customers, including:

• Consumers
• Sales representatives

PPD’s effective product support services can help to maximize your product’s life cycle and extend your reach via:

• Phone and Web medical inquiry response management
• Adverse event and product complaint management
• Crisis management support
• Adherence program support
• Medical writing, literature search and bibliography services
• Fulfillment services

Web-Based Drug Information Support

The power of the Internet has revolutionized communication in the health care industry. PPD professionals respond promptly to e-mail inquiries that originate from clients' product or corporate Web sites. This service establishes a personalized and interactive Web presence in today's increasingly competitive marketplace.

Product Safety and Adverse Events

Our professional staff is trained to recognize and document adverse events and product complaints. These product safety support services include:

• Individual case safety reports
• Aggregate safety reports
• Scientific literature surveillance
• Safety signal detection and analysis

Crisis Support

The scalability and call-handling expertise of PPD’s professional contact center enable us to swiftly support an operation in times of need or crisis. PPD ensures that spikes in call volume are effectively handled for:

• Unexpected events such as a product recall or product withdrawal
• Major news releases, whether positive or negative
• Expected events such as product approval, new indications or product launch