Medical Information and Professional Contact Center

PPD's medical communications team provides high-quality, customizable programs that communicate essential product information to your customers quickly and cost-effectively. While providing a comprehensive array of services, PPD seamlessly and transparently integrates into your existing processes, providing the additional support to reach multiple audiences with a coordinated and consistent message that is compliant with regulatory guidelines.

PPD will work with you to create a customized solution fitting all your particular needs, with services that include:

• Medical and drug information support through various channels such as telephone, fax, and the Internet
• Pharmaceutical brand and marketing team support programs
• Product recall support and contingency support programs
• Customized outbound programs
• Adverse event and product complaint recognition and documentation
• Standard response document creation and revision
• Formulary submission dossiers and monographs
• Patient education and marketing materials

Professional Contact Center
Our professional contact center manages medical communication programs through inbound and outbound telephone calls, fax- and Web-based solutions.

• A highly-trained and experienced professional health care and medical communications staff
• Around-the-clock coverage 365 days a year, including after-hours support and interactive voice response (IVR)-based systems

Product Support

Our product support services group provides customized support for medical and technical responses through various channels such as phone, e-mail and hard copy. In addition, our professional contact center staff is highly proficient in recognizing and documenting adverse events and product complaints.

Product Launch/Direct-to-Consumer Support

We help you produce and deliver high-quality product and disease state information service and experience to maximize the impact of a DTC campaign and achieve high levels of customer satisfaction

Writing and Editorial Services
Our team of medical writers is uniquely qualified to communicate drug information to healthcare professionals and consumer audiences, producing clear, accurate and well-organized documents that support key clinical communication, brand awareness and acceptance.

Product Safety and Pharmacovigilance
Our product safety and pharmacovigilance group is dedicated solely to collecting, interpreting and reporting safety events on behalf of clients after their products are approved for marketing.