Telecommunications Center Technologies

Enable rapid patient identification and recruitment with our telecommunications center technologies. We integrate telecommunications and database systems with customized, computer-assisted telephone interview scripts for easy and consistent patient identification for even the most complex protocols.

Our automated patient identification system ensures the highest levels of performance by:

  • Immediately referring pre-qualified patients to the closest site
  • Tailoring appointment scheduling to each investigator's unique calendar
  • Monitoring and tracking call statistics for continuous tracking of progress

Qualified Operators

Uniquely qualified operators are trained for the specific requirements of each study. Training includes background into the study design, disease state and treatment. PPD offers medically-trained operators as required by the nature of the call schedule. Operators fluent in foreign languages are also available as needed.

Computer-Assisted Interview Scripts

Easy-to-use interview scripts leverage our core scripting technology through:

  • Branched logic flow
  • Dynamic database lookups
  • Custom code plug-in flexibility to meet unique and complex requirements
  • Real-time referral notifications to study sites 
Mike Wilkinson, Ph.D., executive vice president & chief information officer, shares how PPD enhances quality, increases data transparency, speeds decision-making and reduces costs.